Our team
Every technician is a Cloudcoil employee who lives within twenty minutes of your home.
Founder & refrigeration mechanic
Started Cloudcoil from one van in 2011 after a decade in commercial refrigeration. Still does every final walkthrough on major installs.
Lead heat pump installer
Designs the room-by-room layouts behind every heat pump install and trains new apprentices.
Service technician
The calm voice you want when the furnace quits on a Friday night. Known for leaving hallways cleaner than he found them.
Comfort advisor & office lead
Runs scheduling, quotes and follow-ups in English, Mandarin and Cantonese.
Apprentice technician
Second-year apprentice working alongside Priya on installs and Marco on service calls.
2011
Steveston, BC
Our story
Arthur Chen grew up on a Steveston street where everyone knew whose porch light meant tea was on. After twelve years servicing commercial refrigeration, he spent a cold January weekend in 2011 bringing a neighbour's furnace back to life. By Monday, three more neighbours had called.
Cloudcoil Comfort began with one van and a simple promise: explain the work, quote it clearly, and leave the home cleaner than we found it. Fifteen years later we are a small team of five, still based in Richmond, still answering our own phones.
Meet the teamYou will understand what we recommend and why before any work starts.
Written quotes with every line item. The quote is the bill.
Floor protection, dust barriers and a vacuum on every job.
Neighbours say
Priya walked me through every option without pushing the biggest one. The new heat pump is so quiet I checked twice that it was running.
Our furnace died on a Friday night. Marco had a replacement in by Tuesday and vacuumed the whole hallway before he left.
The mini-split quote matched the final bill to the dollar. That alone earned our next ten years of business.
Wen booked us in Mandarin for my parents and texted updates in English for me. Small thing, huge difference.
Two tune-ups a year and we have not thought about our heating since. That is exactly what we wanted.
Pick a two-hour window online or call the office. A real person answers.
